Patient acquisition for independent practices
More of the right patients, and no missed calls when they reach out.
Websites, local search, Google Ads and an AI front desk, run by one team in San Diego. We build the path from search to booked appointment, and we measure every step of it.
The patient path we build
- FoundLocal SEO, Google Business Profile, search ads
- TrustedA fast, accessible site with real provider info
- AnsweredAI front desk picks up after hours and at peaks
- Booked and measuredCall and form tracking to the appointment
Illustration of the service, not client data.
What we do for practices
Practice websites
Built for patients first: clear services, providers, locations, ADA-minded.
Local SEO
Rank in the map pack and for the treatments you actually want more of.
Google Ads
Search campaigns that follow healthcare ad policies, tracked to calls.
AI front desk
Powered by JaneJack: answers, books and hands off to your staff.
Where good practices lose patients
Most practices do not have a marketing problem. They have a path problem. A patient searches, finds a listing with old hours, lands on a slow site that never says which insurance you take, calls at lunch, gets voicemail and books somewhere else. Nobody in the practice ever sees that it happened.
We look at the whole path as one system. Search, site, phone and booking are run by the same team, so a fix in one place is not undone in another, and every step is tracked so you can see where people drop off.
What a practice review covers
- How you show up in Google search and Maps
- What your site tells a new patient in the first screen
- What happens when someone calls after hours
- Which calls and forms you can trace to a booking today
AI front desk
The phone gets answered, even when your team cannot.
Our AI front desk is powered by JaneJack.ai, a product we build and run ourselves. It answers the questions your staff hears every day, takes appointment requests or books within the rules you set, and hands the call or message to a person when it should. You decide when it picks up: after hours, at lunch, during busy mornings, or all day.
It is set up around your practice, not a generic script, and it never gives medical advice.
What it handles
- Hours, location, parking and directions
- Which services you offer and who they are for
- New patient appointment requests
- Hand-off to staff for anything clinical or urgent
Specialties we focus on
- Dental
- Med spa
- Chiropractic
- Integrative and functional
- Physical therapy
- Specialty clinics
How we work
We agree on what to measure first, then build. See the full process
- Practice reviewWe map your patient path as it is today and agree on what success looks like.
- Tracking firstCalls, forms and bookings get measured before we change anything, so you can see the difference.
- Fix the biggest leakWe start where patients drop off the most: listing, site, ads or phone.
- Report in plain wordsA regular look at what came in, what got booked, and what we change next.
Insights for practice owners
AI receptionist for a medical office: what to check
Questions to ask any vendor, including HIPAA and Business Associate Agreements.
Healthcare ad policy basics
What Google allows for practices, and what gets ads limited or rejected.
Patient acquisition cost, in short
What it is, what to count, and how to work out your own.
Browse guides by topic
- Healthcare marketing rules
- Healthcare advertising guides
- Local SEO and reviews for practices
- Practice websites, privacy and tracking
- Phones, front desk and patient messages
- Prices, payment and billing notices
- Physician specialty marketing
- Mental and behavioral health marketing
- Dental, vision, hearing and therapy marketing
- Facilities, care services and pharmacy
- Cash-pay, aesthetic and wellness care
- Health companies, vendors and employers
Client work
Creahive has built and run websites for health organizations, among them Integrative Endocrinology, Connective HS, Better Cancer Answers and Predict Your Risk. See our work for what we did for each, or the full partner list at creahive.com.
Want a second pair of eyes on your patient path?
Book a practice review. We look at how patients find you, what they see on your site, what happens when they call, and what you can measure today. You get a plain list of what we would fix first.